1. General provisions

1.1 These general terms and conditions for the purchase and sale of goods (hereinafter referred to as the general terms) govern the legal relationships between Privaed OÜ, registry code [registry code] (hereinafter the seller), and customers purchasing goods from the seller (hereinafter the buyer).

1.2 The general terms are valid from the date of issue until they are cancelled or updated at the seller's discretion, and apply to all purchases and sales of goods, unless otherwise agreed in the contracts or subsequently established by Estonian legislation.

2. Ordering goods

2.1 To order goods, the buyer submits an order to the seller (hereinafter the order). Upon receipt of the order, the seller draws up an order confirmation (hereinafter the order confirmation) in a form that can be reproduced in writing, which contains the specification of the goods, the price, and the payment and delivery terms, and forwards it to the buyer.

2.2 The terms of the order are valid if the buyer confirms, i.e. accepts, the order confirmation within 1 working day from the date of issue, unless otherwise agreed in writing between the seller and the buyer. If the payment terms set out in the order require the payment of a prepayment, the receipt of the prepayment amount in the seller's bank account is deemed to be the buyer's confirmation. If a prepayment is not required, the buyer must confirm the order confirmation in a form that can be reproduced in writing.

2.3 Changes to an already confirmed order take effect once both parties have agreed to them in a form that can be reproduced in writing.

2.4 These general terms are made available to the buyer when the order confirmation is forwarded. By confirming the order confirmation, the buyer agrees to accept the seller's general terms.

3. The price of goods and the procedure for payment

3.1 The seller sells the goods to the buyer at the prices specified in the order confirmation.

3.2 An order cannot be cancelled in respect of non-standard goods produced on the basis of the buyer's order, and the buyer undertakes to accept such goods and pay 100% of the cost of the goods.

3.3 The seller issues an invoice to the buyer for the ordered goods upon the arrival of the goods at the seller's warehouse, unless otherwise agreed between the seller and the buyer.

3.4 The buyer pays for the goods in accordance with the payment terms set out in the order confirmation.

3.5 In the event of late payment for the purchased goods, the seller has the right to demand from the buyer a late payment interest of 0.15% per day of the unpaid value of the goods for each day exceeding the payment deadline. The calculation of late payment interest begins no later than 21 days after the arrival of the goods and the seller's notification of the arrival of the goods, regardless of whether the goods have been released to the buyer or not. The seller also has the right to demand from the buyer compensation for the costs (including legal assistance) related to the recovery of the overdue debt.

4. Handover and return of goods

4.1 The delivery times for goods are set in the order or in another manner (e.g. by e-mail) between the buyer and the seller in a form that can be reproduced in writing. The delivery date indicated in the order is an estimate and is not binding on the seller. The seller undertakes to notify the buyer in a timely manner of delays or other circumstances that affect the arrival of the goods.

4.2 The buyer undertakes to accept the ordered goods within 20 working days after the seller's notification of the arrival of the goods. If the goods are stored in the warehouse for longer than 20 working days, the seller has the right to receive from the buyer a fee for storing the goods in the amount of EUR 20/pallet/day, as well as to demand late payment interest at the rate specified in clause 3.5 of the general terms.

4.3 The handover and acceptance of the goods takes place on DDP (Delivered Duty Paid) terms from the Privaed OÜ warehouse, unless otherwise agreed in the order.

4.4 The handover and acceptance of the goods takes place on the basis of a delivery note to the buyer or to a person authorised by the buyer.

4.5 The risk of accidental loss of the goods passes from the seller to the buyer from the handover of the goods or upon the expiry of 21 working days after the arrival of the goods at the seller's warehouse and the seller's notification of the arrival of the goods, provided that the buyer has not unjustifiably failed to accept the goods.

4.6 Ownership of the goods passes to the buyer after the full payment of the sale price of the goods. The buyer bears all costs associated with the payment for the goods (including transfer fees, etc.).

4.7 Upon the handover and acceptance of the goods, the buyer undertakes to check and ensure that the goods received correspond in quantity and specification to the order confirmation. In the event of a quantitative non-conformity of the goods with the order confirmation and the presence of visible damage to the goods, the buyer, together with the seller's representative, draws up a corresponding report upon the acceptance of the goods; with regard to the specification, the buyer undertakes to notify of any non-conformity within 5 working days of accepting the goods.

4.8 The buyer is obliged to follow the conditions for the storage, installation and maintenance of the goods prescribed by the manufacturer or seller, which the seller makes available to the buyer no later than upon the handover of the goods.

4.9 If the buyer discovers a quality defect or non-conformity after unpacking the goods and no later than 2 months after receiving the goods, the buyer must notify the seller of this before installing the goods or putting them into use. The seller is not liable for defects that could have been discovered before installation, with regard to material that has already been installed. In the case of a sale to a consumer, the buyer must, in accordance with the provisions of the Law of Obligations Act, notify the seller of the goods' non-conformity with the contract terms within two months after becoming aware of the non-conformity.

4.10 The buyer is aware that goods may differ in their properties (color tone, dimensions, etc.) across different production batches. Possible differences in the properties of goods across production batches are not considered a defect of the goods and do not give the buyer the right to make claims against the seller. The buyer is aware that product samples and the product photos in the manufacturer's catalogues and/or websites are illustrative only and do not represent the final aesthetic result of the goods.

4.11 The seller is obliged, at its own discretion, to either repair, replace or take back goods that do not conform to the order, in accordance with the provisions of the Law of Obligations Act. The costs associated with returning the product are paid by the buyer. The submission of claims, withdrawal from the contract or its cancellation also take place in accordance with the Law of Obligations Act. A consumer may withdraw from a contract concluded by means of communication (online) within 14 days, except in the following cases:

4.11.1 Special order: The right of withdrawal does not apply to goods made to take account of the buyer's personal needs or on the basis of a special order.

4.11.2 Damaged packaging: The right of withdrawal does not apply if the commercial appearance of the product's original packaging (not the transport packaging) is damaged or it has been opened in a manner that does not allow the product to be put back on sale as new.

4.11.3 Partial returns and opened units: Only complete sales units can be returned. The following cannot be returned:

4.11.3.1 Opened packages: For example, if 10 packs of ceramic tiles have been ordered, an opened or partial pack cannot be returned.

4.11.3.2 Parts separated from a complete unit: For example, if the goods have been ordered as a full pallet, it is not possible to return individual tiles or parts left over from it.

5. Warranties

5.1 A product warranty applies to the goods if the manufacturer of the goods has provided a warranty for the goods in question. The product warranty applies under the warranty terms established by the manufacturer of the goods and for the period set by the manufacturer of the goods. The manufacturer's warranty terms are available on the manufacturer's website or from the seller. If defects are detected during the warranty period, the buyer undertakes to notify the seller of this without delay.

5.2 The manufacturer's warranty applies to installed goods on the condition that the goods have been handled and installed professionally and in accordance with the manufacturer's instructions, as well as industry requirements and good practice. The warranty for installed goods does not cover damage caused by normal wear and tear, incorrect installation, improper use or failure to follow the installation and maintenance instructions.

5.3 The buyer is responsible for using the goods for the purpose intended by the manufacturer.

6. Force majeure

6.1 The non-performance or improper performance of obligations arising from a confirmed order is not deemed a breach of contract if it was caused by circumstances that the parties could not influence and, based on the principle of reasonableness, could not be expected to take into account, avoid, or overcome the obstructing circumstance or its consequences.

6.2 If the effect of force majeure is temporary, the breach of an obligation is excusable only for the period during which the force majeure prevented the performance of the obligation. The party whose performance of its obligations under the order confirmation is obstructed by force majeure circumstances is obliged to immediately notify the other party of this in writing. A force majeure circumstance does not release the parties from making efforts to eliminate the relevant circumstances, and the parties must continue to perform their obligations as soon as the force majeure circumstances have passed.

7. Resolution of disputes

7.1 The purchase and sale of goods between the seller and the buyer are governed by the laws of the Republic of Estonia. The parties resolve all disputes through negotiations. In the absence of an agreement, the dispute will be resolved by Harju County Court, except where the law expressly provides for jurisdiction otherwise.

Last modified 04/03/2026