1. General provisions

1.1 These general terms and conditions of sale and purchase (hereinafter the general terms) govern the legal relationship between OÜ Privaed, registration code [registration code] (hereinafter the seller) and the customers purchasing goods from the seller (hereinafter the buyer).

1.2 The general terms apply from the date of issue until they are cancelled or updated at the seller's discretion, and apply to all purchases and sales of goods, unless otherwise agreed in the contracts or subsequently established Estonian legislation provides otherwise.

2. Ordering goods

2.1 To order goods, the buyer submits an order to the seller (hereinafter the order). Upon receipt of the order, the seller prepares an order confirmation (hereinafter the order confirmation) in a form that can be reproduced in writing, which contains the specification of the goods, the price, and the payment and delivery terms, and sends it to the buyer.

2.2 The order terms apply provided that the buyer confirms, i.e. accepts, the order confirmation within 1 working day of the date of issue, unless otherwise agreed in writing between the seller and the buyer. If the payment terms set out in the order require prepayment, receipt of the prepayment amount in the seller's bank account shall be deemed the buyer's confirmation. If prepayment is not required, the buyer must confirm the order confirmation in a form that can be reproduced in writing.

2.3 Amendments to an already confirmed order take effect once both parties have agreed to them in a form that can be reproduced in writing.

2.4 These general terms are made available to the buyer when the order confirmation is sent. By confirming the order confirmation, the buyer agrees to accept the seller's general terms.

3. Price of goods and procedure for payment

3.1 The seller sells the goods to the buyer at the prices specified in the order confirmation.

3.2 An order cannot be cancelled in respect of non-standard goods manufactured on the basis of the buyer's order, and the buyer undertakes to accept such goods and pay 100% of their value.

3.3 The seller issues an invoice to the buyer for the ordered goods upon their arrival at the seller's warehouse, unless otherwise agreed between the seller and the buyer.

3.4 The buyer pays for the goods in accordance with the payment terms stated in the order confirmation.

3.5 In the event of late payment for the goods purchased, the seller is entitled to claim default interest from the buyer at 0.15% per day on the unpaid value of the goods for each day the payment deadline is exceeded. Default interest is calculated from no later than 21 days after the arrival of the goods and after notice of their arrival has been sent by the seller, regardless of whether the goods have been released to the buyer. The seller is also entitled to claim reimbursement from the buyer for costs associated with collecting the overdue debt (including legal assistance).

4. Delivery and return of goods

4.1 Delivery times of goods are set out in the order or otherwise (e.g. by email) between the buyer and the seller in a form that can be reproduced in writing. The delivery date shown in the order is an estimate and is not binding on the seller. The seller undertakes to notify the buyer in good time of any delays or other circumstances affecting the arrival of the goods.

4.2 The buyer undertakes to accept the ordered goods within 20 working days of the seller's notice of the goods' arrival. Where goods are stored in the warehouse for more than 20 working days, the seller is entitled to receive from the buyer a storage fee of EUR 20 per pallet per day and to claim default interest at the rate set out in clause 3.5 of the general terms.

4.3 Delivery and acceptance of goods takes place on DDP (Delivered Duty Paid) terms from OÜ Privaed's warehouse, unless otherwise agreed in the order.

4.4 Delivery and acceptance of goods takes place on the basis of a delivery note to the buyer or a person authorised by the buyer.

4.5 The risk of accidental loss of the goods passes from the seller to the buyer upon delivery, or 21 working days after the goods arrive at the seller's warehouse and notice of their arrival has been sent, provided the buyer has not refused acceptance without due cause.

4.6 Title to the goods passes to the buyer upon full payment of the purchase price. The buyer bears all costs related to the payment of the goods (including transfer fees, etc.).

4.7 On delivery and acceptance, the buyer is obliged to check and ensure that the goods received correspond in quantity and specification to the order confirmation. In the event of a quantitative discrepancy with the order confirmation or visible damage to the goods, the buyer, together with the seller's representative, draws up a corresponding report on acceptance of the goods; in respect of specification, the buyer is obliged to notify any non-conformity within 5 working days of acceptance of the goods.

4.8 The buyer is obliged to observe the conditions for storage, installation and maintenance of the goods prescribed by the manufacturer or the seller, which the seller makes available to the buyer no later than on delivery.

4.9 If the buyer discovers a quality defect or non-conformity after unpacking the goods and no later than 2 months after receipt of the goods, the buyer must notify the seller before the goods are installed or put into use. The seller is not liable for defects that could have been detected before installation in relation to material already installed. In the case of consumer sales, the buyer is obliged under the Law of Obligations Act to notify the seller of non-conformity of the goods with the contract within two months of becoming aware of the non-conformity.

4.10 The buyer is aware that goods may differ in their properties (colour shade, dimensions, etc.) between different production batches. Possible differences in the properties of the goods between production batches are not considered defects and do not entitle the buyer to raise claims against the seller. The buyer is aware that product samples and the product photographs in the manufacturer's catalogues and/or on websites are for illustration only and do not represent the final aesthetic result of the goods.

4.11 The seller is obliged, at its discretion, to repair, replace or take back goods that do not conform to the order, in accordance with the provisions of the Law of Obligations Act. Costs associated with returning the product are borne by the buyer. The submission of claims, withdrawal from or termination of the contract also takes place under the Law of Obligations Act. A consumer may withdraw from a contract concluded by means of distance communication (online) within 14 days, except in the following cases:

4.11.1 Special order: The right of withdrawal does not apply to goods made to the buyer's personal needs or on a special order.

4.11.2 Damaged packaging: The right of withdrawal does not apply if the commercial appearance of the product's original packaging (not the transport packaging) is damaged or it has been opened in a manner that prevents the product from being resold as new.

4.11.3 Partial return and opened units: Only whole sales units may be returned. The following cannot be returned:

4.11.3.1 Opened packages: For example, if 10 packs of ceramic tiles are ordered, an opened or partial pack cannot be returned.

4.11.3.2 Parts separated from a whole unit: For example, if goods are ordered as a full pallet, individual tiles or parts left over from it cannot be returned.

5. Warranties

5.1 A product warranty applies to the goods if the manufacturer has provided a warranty for the relevant goods. The product warranty applies on the warranty terms set by the manufacturer and for the term established by the manufacturer. The manufacturer's warranty terms are available on the manufacturer's website or from the seller. If defects are detected during the warranty period, the buyer is obliged to notify the seller without delay.

5.2 The manufacturer's warranty applies to installed goods provided that the goods have been handled and installed professionally, in accordance with the manufacturer's instructions and industry standards and good practice. The warranty on installed goods does not cover damage caused by normal wear, incorrect installation, improper use, or failure to follow installation and maintenance instructions.

5.3 The buyer is responsible for using the goods for the purpose prescribed by the manufacturer.

6. Force majeure

6.1 Failure to perform, or improper performance of, obligations arising from a confirmed order shall not be deemed a breach of contract if caused by circumstances beyond the parties' control which, on the principle of reasonableness, could not be expected to be taken into account, avoided or their consequences overcome.

6.2 Where the effect of force majeure is temporary, the breach of an obligation is excused only for the period during which the force majeure prevented performance. The party whose performance of its obligations under the order confirmation is prevented by force majeure must immediately notify the other party in writing. Force majeure does not relieve the parties of the obligation to take reasonable steps to remove the relevant circumstances, and the parties must resume performance of their obligations as soon as the force majeure has ceased.

7. Dispute resolution

7.1 The purchase and sale of goods between the seller and the buyer is governed by the laws of the Republic of Estonia. The parties shall resolve all disputes through negotiation. Failing agreement, the dispute shall be settled by Harju County Court, unless the law expressly provides otherwise.

Last modified 04/03/2026